Statement of Commitment
Kids’ Campus Child Care is committed to providing accessible goods and services to all individuals, including those with disabilities. We believe in creating an inclusive environment where everyone has equal access to our products and services, and we are dedicated to removing any barriers that may prevent this.
We are committed to complying with applicable accessibility legislation and standards, including the Accessibility for Ontarians
with Disabilities Act (AODA). We will ensure that our employees are trained on accessibility, that our policies and procedures are accessible, and that our products and services are designed with accessibility in mind.
We recognize that people with disabilities may have unique needs and requirements, and we are committed to meeting these needs. We will work with individuals with disabilities to identify and remove any barriers to accessibility and strive to provide accommodations that meet their needs.
We believe that accessibility is a fundamental human right, and we are committed to ensuring that all community members have equal access to our goods and services. We will regularly review and update our accessibility policies, procedures, and practices to meet all individuals' needs.
We are committed to ongoing improvement and will continue to work towards removing barriers to accessibility for all individuals.
Process for receiving and responding to feedback that is accessible.
There are various ways in which your organization can notify the public about the availability of accessible formats, and communication supports with respect to the feedback process. One option is to include this information on your organization's website, with clear instructions on requesting accessible formats or communication supports. Another option is to include this information in public communications or advertising related to the feedback process, such as posters, flyers, or brochures. You can also consider contacting local disability organizations or advocacy groups to help spread the word.?
Organizations can use various methods to notify individuals with disabilities of a disruption of service. These can include:
- Posting a notice on the organization's website, social media pages, or other online platforms. This notice should provide details about the disruption and any available alternative services.
- Send an email or text to individuals who have provided their contact information to the organization. This message should provide the same information as the notice on the website.
- Posting a notice on the organization's premises, such as at the entrance to a building or in a common area. This notice should be visible and provide the same information as the notice on the website.
- Providing a recorded message on the organization's phone system. This message should provide details about the disruption and any alternative services that are available.
- Reaching out to local disability organizations or advocacy groups to help spread the word about the disruption of service. These organizations can help distribute flyers or other materials that provide information about the disruption and any alternative services that are available.
Policies
We believe that accessibility is a fundamental human right, and we are committed to ensuring that all community members have equal access to our goods and services. Here are some sample accessibility policies that an organization can adopt:
- Customer Service Accessibility Policy:
- Our organization is committed to providing accessible customer service to all individuals, including those with disabilities.
- We will communicate with individuals with disabilities in ways that consider their disability.
- We will train our employees on how to interact with individuals with disabilities and how to provide accommodations as required.
- We will provide accessible formats and communication supports upon request.
- We will ensure that our facilities are accessible to individuals with disabilities.
- Website Accessibility Policy:
- Our organization is committed to making our website accessible to all individuals, including those with disabilities.
- We will design our website to meet Web Content Accessibility Guidelines (WCAG) 2.0, Level AA standards.
- We will ensure that all images have descriptive alt text and that all videos have captions.
- We will provide accessible formats of website content upon request.
- We will regularly test our website for accessibility and make updates as required.
- Procurement Accessibility Policy:
- Our organization is committed to procuring goods and services that are accessible to all individuals, including those with disabilities.
- We will include accessibility requirements in all procurement processes.
- We will work with suppliers to ensure that goods and services meet accessibility standards.
- We will provide training on accessibility requirements to employees involved in procurement.
- We will regularly review and update our procurement policies and procedures to ensure they align with accessibility standards.
- Employment Accessibility Policy:
- Our organization is committed to providing equal employment opportunities to all individuals, including those with disabilities.
- We will provide accommodations as required during the recruitment and hiring process.
- We will provide accommodations to employees with disabilities to ensure they can perform their job duties.
- We will provide training to all employees on accessibility and how to interact with individuals with disabilities.
- We will regularly review and update our employment policies and procedures to ensure they are in line with accessibility standards. Here are some sample accessibility policies that an organization can adopt:
Multi-year accessibility plan for an organization:
Creating a multi-year accessibility plan is an important step in ensuring that an organization is providing equal access to goods and services for individuals with disabilities. This plan outlines the steps that an organization will take over a period of several years to identify and remove barriers to accessibility, and to ensure that accessibility is integrated into all aspects of the organization's operations. By creating a multi-year accessibility plan, an organization demonstrates its commitment to accessibility and its dedication to constantly improving its practices to better serve all members of its community.
Year 1:
- Conduct an accessibility audit of all physical spaces and identify and prioritize areas for improvement.
- Develop and implement an accessibility training program for all employees.
- Review and update all policies and procedures to ensure they are accessible to people with disabilities.
- Develop an accessibility feedback process to receive input from stakeholders with disabilities.
- Develop a plan to improve the organization's website and other digital content for accessibility.
Year 2:
- Begin implementing the physical space improvements identified in Year 1.
- Continue with accessibility training for all employees.
- Develop and implement an accessible customer service plan.
- Develop a plan to improve accessibility in the organization's procurement process.
- Review and update emergency response procedures to ensure they are accessible to people with disabilities.
Year 3:
- Continue implementing physical space improvements.
- Review and update the accessibility training program for employees.
- Develop and implement an accessibility plan for all events the organization hosts.
- Develop and implement a plan to make all public documents accessible.
- Review and update the organization's recruitment and hiring process to ensure it is accessible to people with disabilities.
Year 4:
- Continue implementing physical space improvements.
- Review and update all policies and procedures to ensure they are accessible to disabled people.
- Develop and implement a plan to improve accessibility in the delivery of goods and services.
- Develop and implement a plan to improve accessibility in the organization's technology and software.
- Develop and implement a plan to improve accessibility in the organization's transportation services.
Year 5:
- Complete all physical space improvements.
- Review and update all accessibility plans and training programs.
- Develop and implement a plan to ensure all third-party contractors and suppliers meet accessibility requirements.
- Conduct a review and analysis of all accessibility feedback received to determine areas for improvement.
- Develop a plan for ongoing monitoring and evaluation of accessibility initiatives. Statement of Commitment to Accessibility for People with Disabilities:
Regularly reviewing and updating the multi-year accessibility plan is an essential part of ensuring that an organization remains committed to accessibility and is progressing toward its accessibility goals. As circumstances change or new technologies or best practices emerge, an organization must be prepared to adapt its accessibility plan to ensure that it continues to meet the needs of all individuals. By regularly reviewing and updating the plan, an organization can ensure that it is on track to meet its accessibility goals and can identify any areas where additional efforts may be required. Ultimately, a commitment to ongoing review and update of the accessibility plan demonstrates an organization's dedication to accessibility and providing equal access to goods and services for all individuals.